IT needs today more than ever to connect with foundation, you remember the five why questions. Sure that root end-up in very simple process. Someone said « we do all this for that « . Connecting the dots to the origin of any digital interaction leads to a specific process, often bringing a value to the actor, sometimes quantifiable but sometimes not. When designing, coding or testing any app, the root process shall be your bible. Thinking always process is key as it would allow you to step in the user shoes, thinking always about customer purpose will guide you to the best course of actions.

Think process first